By Kurt Simione
If you’re a business leader who’s ever been surprised by a bloated IT invoice, you’re not alone. I’ve been on that side of the table myself — as a CIO and an MSP customer — and I know how frustrating it is when the meter’s always running but the outcomes don’t improve.
That’s one of the biggest reasons I built TechxRev around a flat-fee model. I pioneered this approach over 20 years ago because I knew there was a better way. And I’ve seen firsthand how it transforms the relationship between businesses and their IT partner.
Let me explain why.
The Problem with Hourly Billing
In a traditional IT support model, every call, ticket, or question adds to your bill. That creates a misalignment: the more problems you have, the more your provider earns.
As a customer, that felt backwards. I was incentivized not to call — even when something wasn’t working quite right. And when I did call, I braced myself for the cost.
Why Flat-Fee Just Makes More Sense
With flat-fee support, you pay one predictable monthly rate for unlimited IT support. It’s simple, transparent, and aligned.
Here’s what changes:
- You don’t hesitate to reach out — you know it won’t cost extra
- We’re motivated to prevent issues, not just patch them
- You can budget accurately, with no surprises
- Your team is more productive, because help is always one call away
Aligned Incentives = Better Outcomes
At TechxRev, fewer problems is a win for both of us. That means we focus on proactive maintenance, modern cloud tools, and bulletproof cybersecurity — not just firefighting.
And when something does break?
We jump. Every time. Because that’s what reliability looks like.
You Deserve More Than “Just IT Support”
We’re not here to nickel-and-dime you for resetting a password. We’re here to be a business partner that helps you:
- Work faster and smarter
- Keep your team secure and productive
- Scale efficiently with technology that fits your goals
It’s not about IT for IT’s sake. It’s about making technology a profit center, not a cost center.
Final Thought
If your current MSP still runs on the old hourly model, it’s worth asking: are they truly motivated to help you reduce issues, or are they billing by the problem?
We’ve built TechxRev to be the opposite of that.
If you’re curious what it would look like to work with an MSP that’s not like other MSPs — let’s talk.
📩 letstalk@techxrev.com | 📞 603-458-0589